SHIPPING & EXCHANGE POLICIES


CHECKOUT CURRENCY

All online checkouts are displayed in Canadian dollars (CAD) with exchange rates for US dollars (USD), British pounds (GBP), and Euros (EUR) updated hourly.

ONLINE SHIPPING POLICIES

Please allow 1-2 business days to process your order after it has been placed and understand that all sales are final. Shipping timelines provided are estimates. After you place an order, we will provide you with a tracking number (if applicable) but understand the possibility for delay, depending on customs or the postal company in your country.
INTERNATIONAL SHIPPING: Customers are responsible to pay for any custom charges, duties or taxes charged to them by their country. 
IMPORTANT: Please note, we do NOT refund or resend lost or undelivered orders. Before finalizing payment, ensure you have selected an option that offers tracking services for location updates of your shipment.  

PAYMENT AND EXCHANGES

All online orders are FINAL SALE. We offer an exchange-only policy for all undamaged and unused goods purchased in-store within a 14 day period with original receipt or a 4 week period with a gift receipt from the original date of purchase. Gift certificates may not be redeemed for cash or refunded and returned items that were purchased using a certificate will be refunded as credit onto a new one. Don’t worry, your gift certificate does not expire!