SHIPPING & EXCHANGE POLICIES


CURRENCY USED - ONLINE ORDER CHECKOUTS

Cambie Design, a Canadian company, processes all online order checkouts in Canadian Dollars (CAD).

Prices shown in US Dollars (USD), British Pounds (GBP) or Euros (EUR) will be automatically and accurately converted to Canadian Dollars (CAD) at online order checkout time using Conversion Rates that are UPDATED HOURLY.

ONLINE SHIPPING POLICIES

All online orders are shipped 1-2 business days after your order is placed, and are carefully packaged and sent directly from Cambie Design's Toronto, Ontario, Canada store. Shipping timelines are provided to us as estimates by the shipping companies we utilize.
We do NOT refund or resend lost or undelivered orders. Therefore, we recommend you select a shipping option that offers tracking services for location updates of your shipment before finalizing payment. 
INTERNATIONAL SHIPPING: Customers are responsible to pay for any custom charges, duties or taxes charged to them by their country. Please note that the possibility exists that your order could be delayed in customs.
PAYMENT AND EXCHANGES

All online orders are FINAL SALE. We offer an exchange-only policy for all undamaged and unused goods within 14 days of purchase with the original receipt. In the case of an exchange of an online order, the customer is responsible for all shipping charges from and to the customer's location.
Cambie Design Gift Cards, available for purchase and use only in our physical store located in Toronto, Ontario, Canada, may not be redeemed for cash.  Our exchange-only policy for any goods purchased using a Cambie Design Gift Card is also within 14 days from the date purchases are made using the Card . Please note that Cambie Design Gift Cards do not expire!